Privacy policy

PRIVACY POLICY

1. General information

Zoco Home S.L.
Carretera de Mijas 3.6km
29650 Mijas, Málaga, Spain
VAT: B93508414

Zoco Home is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or place an order.

2. Data controller

The data controller responsible for your personal data is:

Zoco Home S.L.
Carretera de Mijas 3.6km
29650 Mijas, Málaga, Spain
Email: info@zocohome.com

3. Professional Accounts

To access Zoco Home PRO services, users may be required to create a professional account and provide valid business information, including VAT details where applicable.

Zoco Home reserves the right to review, approve, suspend, or reject professional account applications at its discretion.

Professional pricing, discounts, and tier benefits are subject to eligibility and internal review.

4. Personal data we collect

We may collect and process the following personal data:

  • Name and surname
  • Company name and professional information
  • VAT number or tax identification number
  • Contact details (email address, phone number, shipping and billing address)
  • Order, quotation, and purchase history
  • Payment-related information (processed securely via third-party providers)
  • Communications related to projects, quotations, or customer support
  • Website usage data (via cookies and analytics tools)

5. Purpose of data processing

We process your personal data for the following purposes:

  • To process and deliver your orders
  • To manage customer service requests
  • To improve our website, products, and services
  • To send transactional communications (order confirmations, shipping updates, etc.)
  • To send marketing communications (only if you have given consent)
  • To comply with legal obligations

6. Legal basis

We process your data based on:

  • Contractual necessity (to fulfil your order)
  • Legal obligations
  • Legitimate interests (improving services and customer experience)
  • Consent (for marketing communications)

7. Data sharing

We may share your data with trusted third parties, including:

  • Payment providers (e.g. Stripe, PayPal, Klarna)
  • Logistics and delivery partners
  • IT and service providers

These third parties only process your data as necessary to provide their services.

8. Data retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and tax obligations

9. Your rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Withdraw consent at any time

To exercise your rights, please contact us at info@zocohome.com.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

All payment data is processed securely via certified payment providers. Zoco Home does not store credit card details.

11. Cookies

We use cookies and similar technologies to improve your browsing experience and analyse website traffic.

For more information, please refer to our Cookie Policy.

12. Third-party links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

13. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.